Is the email address we use to communicate so you will want to start by adding it as a contact.
You will also want to check your email spam folder and if found, select the email and click on NOT SPAM
- On Outlook.com Click on the cog icon > more mail settings > click on Safe and Blocked senders then safe senders.
- On Apple devices tap the sender and choose add a new contact.
- On Samsung & Google devices tap on the picture of the sender and add to contacts.